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Owners Allege Mercedes Benz Fraudulently Concealed Longevity Of MBRACE System Featured

Mercedes-Benz Owners Sue Over Unexpected Loss Of MBRACE Service

mbraceA class action lawsuit was recently filed against Mercedes Benz alleging that its MBRACE telematics system is defective and that the vehicle manufacture failed to honor its warranty..

Cellular Networks Decommission 3G in 2022 Rendering MBRACE Obsolete

According to the lawsuit, Mercedes had long known but failed to mention to customers that the MBRACE system is compatible only with 3G wireless networks. It wasn’t until 2021 that Mercedes publicly acknowledged the MBRACE system would become obsolete once 3G networks were decommissioned.

Impacted Vehicles

MY16 and prior are all impacted. As are  select MY17 vehicles produced with a 3G communication module (“Class Vehicles”). These include –

  • 2000 – 2012 All Models
  • 2013 S-Class, CL-Class
  • 2014 AMG SLS, CL-Class
  • 2013 – 2016 C-Class, E-Class, CLS, CLS, M-Class, GL, AMG SL, SLK/SLC, G- Class
  • 2013 – 2015 GLK
  • 2014 – 2016 B-Class, CLA, S-Class
  • 2015 – 2016 AMG GT
  • 2016 – GLC, GLE Coupe
  • Select 2017 G-Class Coupe, GLS, AMG GT, S-Class cabriolet, S65 AMG Sedan

Impacted MY17’s equipped with a 3G communication module can be identified by option code 348 (Emergency Call Support System).
Vehicles equipped with the HERMES LTE module (code 362) on MY17 and newer are not impacted.

Sunset Dates

The decommissioning will happen in two phases depending on the communication module generation.

August 1, 2022 for the following MYs (Model Years). These cars can be identified by option code 359 (Teleaid USA/LCT)

  • MY2000 – 12: All models (certain older vehicles were produced without a communication module option)
  • MY13: S-Class, CL-Class
  • MY14: SLS AMG®, CL-Class

December 1, 2022 for the following MYs. These cars can be identified by option code 348 (Emergency Call Support System)

  • MY13 – 2016: C-Class, E-Class, CLS, M-Class/GLE,GL, SL, SLK/SLC, G-Class
  • MY13 – 2015: GLK
  • MY14 – 2016: B-Class, CLA, S Class
  • MY15 – 2016: AMG® GT
  • MY16: GLC, GLE Coupe
  • Select MY17: C-Class Coupe, GLS, AMG® GT, S-Class cabriolet, S 65 AMG® Sedan (check for code 348)

Mercedes Owners Allege Fraud By Concealment And Failure To Honor Warranty

According to the lawsuit, Mercedes had a duty to disclose to customers the limited functionality of the MBRACE system.

Plaintiffs also allege that Mercedes violated numerous state Deceptive Trade Practices Acts as well as breaching its own express warranties by:

  1. selling and leasing class vehicles with the MBRACE system that is defective in materials and/or workmanship, requiring repair or replacement within the warranty; and
  2. refusing and/or failing to honor express warranties by repairing or replacing, free of charge, the MBRACE system upon its inoperability.

The action seeks among other things to “grant appropriate injunctive and/or declaratory relief, including, without limitation, an order requiring MBUSA to repair, recall, and/or replace Class Vehicles and extend applicable warranties to a reasonable period of time.”

 

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